Privacy Policy

Practitioner Privacy Notice

At Emerald Therapies, your privacy and security are extremely important to us. This Privacy Notice explains what personal information we collect, how we use it, how we keep it secure, and your rights in relation to it.

1. What information do we collect and why?

We only collect the minimum information we need to provide safe, effective treatments and good customer service. This may include:

• Your name and contact details (email, phone number, address)
• Health history and relevant medical information (to tailor your treatments safely)
• Appointment and payment information (to manage bookings, deposits, payments, and gift cards)

We use this information to:

• Respond to your enquiries (Consent)
• Deliver our services to you (Contract)
• Keep you informed about your appointments, occasional offers, and Emerald Therapies news (Legitimate Interest)

2. Cookies and website use

Our website uses only standard, fixed ‘cookies’ to help the site work properly. We do not use tracking or advertising cookies.

3. Sharing your information

We do not sell or share your personal data with anyone else for marketing purposes.

We may share relevant information with trusted professionals involved in your treatment, but only with your knowledge and agreement.

We use carefully selected third parties (for example, email and secure data storage providers) who meet UK and Irish data protection standards and GDPR requirements. Where data may be stored or processed outside the EEA, we ensure proper safeguards are in place (such as the EU-US Privacy Shield or equivalent frameworks).

The only exceptions to this are if we are legally required to share information (for example, a court order or debt recovery).

4. How long do we keep your data?

Treatment records and contact details are kept for up to seven years after your last appointment.

Financial records (invoices, deposits, gift card payments) are kept for the current financial year plus an additional six years, in line with legal requirements.

All information is stored securely to prevent unauthorised access.

5. Booking and gift cards

When booking online or using a gift card, please follow our booking instructions carefully. Deposits and gift cards are handled in line with our Booking Terms and Gift Card Terms (see our gift vouchers page for full terms and conditions). Failure to follow booking instructions may affect deposits and gift card use.

6. Your rights

You have the right to:

• Request a copy of the information we hold about you
• Ask us to correct any inaccurate details
• Withdraw consent for marketing at any time
• Ask us to delete your data when it is no longer needed

To exercise these rights or to ask any questions, please email Jane@emeraldmassagetherapies.com.

If you have a concern about how we handle your data, you can also contact the Data Protection Commission in Ireland.

7. Changes to this notice

We may update this Privacy Notice from time to time. If there are any significant changes to how we use your data, we will notify you and, if necessary, ask for your consent.

Last updated: June 2025

Contact

For all privacy or data questions, please email: Jane@emeraldmassagetherapies.com