Cancellations

Our Policy

Once a booking has been made by you (the customer), this becomes a contract between you and Emerald Therapies (the Company), thus meaning that the appointment will be attended and paid for.

We understand that on occasion you will be required to re-arrange pre-booked appointments. Cancellation must be received 24 hours prior to any booking made in order for no charge to apply.

If a booking is cancelled within 24 hours or you fail to attend a pre-booked appointment (No Show) then you hereby agree to pay 100% of the appointment fee.

All online bookings are non refundable, your appointment can be rearranged to another date if notified more than 24 hours before the original appointment date.

If you do have the need to rearrange your scheduled appointment and it is within 24 hours we will be required to charge €15 administration fee to cover our costs of the cancelled appointment.

Late cancellations and ‘no-shows’ cost our business money. We are required to pay for our therapists wages and the cost of either the room hire and/or travel expenses. If you need to cancel or rearrange this is completely understandable but with a little notice we could allocate another client your booking time - hence why these charges exist.